Why are clients still scratching their heads about Social Media?
Actionable Futurist Andrew Grill looks back at why clients were struggling to understand the benefits of social media way back in 2009.
Are social networks creating a generation of techno addicts?
Last week I was asked by Sky News to provide comment on the issue of “Techno addiction”, as a result of a report by Northampton University, where a study of 1,200 people carried [...]
Why call centres need to embrace twitter & IM for customer suppport
Like many people in the UK, from time to time I have to call a support line for an internet or mobile / service provider about some sort of problem. I am sure I am not alone at dreading the [...]
Listen, Learn, Engage and Integrate – 4 rules for brands using social media Part 1- published 2009
Read Andrew Grill's tips on the 4 rules for brands using social media. Published 2009.
New magazine covering social, mobile & enterprise launches – published 2009
I am delighted to have been asked to contribute to the new “Point Zero” online magazine – just launched by Mark Johnstone from Point Zero Media. Naturally, the magazine is not in paper form but [...]
Perhaps Ocado customers should write their emails for them
This afternoon, I received the following email from home delivery company Ocado – titled “Important information regarding operational trading hours at Ocado” The email appears below (click for [...]