How to be a better presenter and keep to time using your iPad
No-one likes a presenter who goes over time and throws a whole conference schedule out. Great presenters stick to time writes Andrew Grill
FedEx and Ketchum best practices in social media study released
An in-depth social media study conducted by FedEx and Ketchum of more than 60 well-known companies has found that significant changes are on the horizon for the way companies will use social [...]
What could destroy Twitter? Great customer service
Twitter should not be seen as a problem for companies, instead it could be the perfect solution, but only if we move from hearing to actually listening. Until now, we may have thought it was just [...]
Do we need influencers or advocates?
Good question. Almost daily I am asked by clients to “find us the influencers” using social media monitoring. However by focusing on those who we deem to be influential are we missing a [...]