Earlier in the week, I blogged about a survey commissioned by Australian telco Optus looking at the future of business. As well as surveying 550 people working in companies, they also [...]
A 2013 survey by Australian mobile phone company Optus saw just 4% of consumers using social media to contact customer care.
Those of you that have followed the progress of IBM’s Watson, the supercomputer that won at Jeopardy in 2011, will know that for the last year he has been in medical school, helping with [...]
Interesting news today that UK mobile operator O2 is seeing 1 million fewer customers calling their call centres, so they are investing £50M in more digital services. Quoting from the press [...]
I am a big fan of Peter Shankman, I count him as a friend. He was part of the Kred leader’s program in 2012 and continues to be a great source of support and advice. I also love his [...]
In 2014 we will start to see more "social business gurus" appear. Andrew Grill examines the rise of social business and the skills needed by practitioners for success. Social Media gurus need not apply
I have just finished reading a new book by Philip Sheldrake that looks at social business. I’ve been a fan of Philip’s writing since his first book, The business of Influence, and [...]
Recently I have been speaking to a range of audiences about how social media technologies and practices can be used inside an organisation. The use of social media inside an organisation is more [...]
IBM seems to be on a roll at the moment, and almost weekly I am seeing new marketing material from them to do with social business. One recent report that caught my eye is titled “Patterns [...]
