Forming, storming, norming & performing - a good way to describe social media community behaviour
Will social networking drive mobile internet adoption? - published 2010
Suitably Social: How FMCG brands can best use social media to engage with customers
Does your company or agency need to hire a "social media expert"?
Getting started with twitter – a guide for business
[report] Consumers want incentives for review and recommendation
Twitter practice with yammer
Do it yourself social media monitoring - not for the faint hearted or the IT department
Top 5 Foursquare tips for business
