FedEx and Ketchum best practices in social media study released
What could destroy Twitter? Great customer service
Do we need influencers or advocates?
Using your own branded short URLs part 1
Using your own branded short URLs part 2
4 top PR tips for getting your release covered by bloggers
Visible Technologies Unveils New Social Intelligence Platform
The RapLeaf backlash proves consumers still do not trust advertisers with their data
Forming, storming, norming & performing - a good way to describe social media community behaviour
Will social networking drive mobile internet adoption? - published 2010
