social media » The Actionable Futurist® Andrew Grill - Trusted Board-level Advisor & International Keynote Speaker - Part 8

FedEx and Ketchum best practices in social media study released

What could destroy Twitter? Great customer service

Do we need influencers or advocates?

Using your own branded short URLs part 1

Using your own branded short URLs part 2

4 top PR tips for getting your release covered by bloggers

Forming, storming, norming & performing - a good way to describe social media community behaviour

Suitably Social: How FMCG brands can best use social media to engage with customers

Does your company or agency need to hire a "social media expert"?

Getting started with twitter – a guide for business

[report] Consumers want incentives for review and recommendation

Twitter practice with yammer