bt - The Actionable Futurist® Andrew Grill - Trusted Board-level Advisor & International Keynote Speaker

Social Customer Care 5 years on - new report

London 2012 Olympics O2 sponsor deal is no different from previous games

What could destroy Twitter? Great customer service

The twitter tax and what it really says about your business

Daily Mail article on social media critical of companies that actively seek consumer feedback

MIPTV in Cannes April 2010 the place to be this year #miptv

Why call centres need to embrace twitter & IM for customer suppport