listen learn engage integrate - The Actionable Futurist™ - Andrew Grill - Trusted Board-level Advisor & International Keynote Speaker

Daily Mail article on social media critical of companies that actively seek consumer feedback

Mind the Social Media Gap

Why call centres need to embrace twitter & IM for customer suppport

Listen, Learn, Engage and Integrate – 4 rules for brands using social media Part 1- published 2009

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