twitter tax - The Actionable Futurist® Andrew Grill - Trusted Board-level Advisor & International Keynote Speaker

Tonya Hall Radio Show replay - talking about social business

How issues with a SIM card lead to an advocate program at EE (published November 2012)

Best practice for social media in a crisis. Case study: Vodafone UK - published 2011

What could destroy Twitter? Great customer service

The twitter tax and what it really says about your business