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The Actionable Futurist® Andrew Grill – Trusted Board-level Advisor & International Keynote Speaker
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What Managers Need to Know About Slack, Yammer, and Chatter

Published 26/10/2017

Many companies have started to realise that a collaborative workforce is more productive and can deliver significant efficiencies.

A recent report from the McKinsey global institute of 4,200 companies reported that 72% were using some form of collaborative tool such as Slack, Chatter or Yammer.

In the latest Harvard Business Review, an in-depth look at how a large financial services firm was using their tool was undertaken. An A-B test found the group using the tool were 31% more likely to find co-worker expertise, and 88% more likely to help find who could connect them with an expert.

The report identifies 4 traps that organisations fail into with internal social networks:

1. Flawed millennial assumptions – millennials are initially uncomfortable about using social at work

2. Repressing informal communication – social tools at work are seen as “official” tools and often informal chat is frowned upon – when it can help build connections

3. Failure to recognise learning – time spent on these networks should be seen and rewarded as learning time

4. Focus on the wrong data – analytics from these tools may mask human behaviours. The research is spot on and well worth a deeper dive.

Rea the whole report here.

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Andrew Grill Global AI Keynote Speaker, Leading Futurist, Bestselling Author, Brand Ambassador
Andrew Grill is a Global AI Keynote Speaker, Bestselling Author, Top 10 Futurist, and Former IBM Managing Partner with over 30 years’ experience helping organisations navigate the future of technology. He holds both a Master of Engineering and an MBA, combining technical expertise with business strategy.
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