What does it take to be a "Social CEO"?
Digital Disruption comes to the taxi industry
In-flight WiFi - what does it mean for productivity on long-haul flights?
Learning from failure and embracing it - digital disruption lessons
So this is what’s keeping Millennials up at night
Huge opportunity for Australia to embrace social customer care
Optus report shows only 4% of Australian consumers using social media to contact companies - is this a typo?? - Published 2013
IBM's Watson graduates from medical school - takes on customer service
O2 sees 1 million fewer customers calling a call centre - starts the shift to digital
Moving from an influencer to an advocate - the @PeterShankman way
