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https://open.spotify.com/show/2CG83WituDJgbVxCXOArlN
About
Speaking
Partnerships
Consulting
Book
Podcast
Contact
Search...
Speaking
Keynote Topics
Videos
Press Kit
TEDx Speaker
Calendar
Testimonials
customer service
AI in the Public Sector - keynote to the Cayman Islands Government
Customer experience and the elephant in the room
Standoff over Aussie broadband problem solved by police negotiators
Social Customer Care 5 years on - new report
Simple customer feedback idea seen at Heathrow Airport from Happy or Not
Customer service in the age of social media
The Olympic sized excuse to cover anything
Tweetaleak - probably the only type of leak you can tweet without risk of going to jail
Why call centres need to embrace twitter & IM for customer suppport
Perhaps Ocado customers should write their emails for them