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Customer experience and the elephant in the room
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Standoff over Aussie broadband problem solved by police negotiators
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Social Customer Care 5 years on - new report
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Simple customer feedback idea seen at Heathrow Airport from Happy or Not
Customer service in the age of social media
![](https://actionablefuturist.com/wp-content/uploads/2012/07/LHRT4-0853-arrivals-280x280.jpg)
The Olympic sized excuse to cover anything
Tweetaleak - probably the only type of leak you can tweet without risk of going to jail
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Why call centres need to embrace twitter & IM for customer suppport
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