


Survey of 4,000 C-suite executives by IBM shows 71% see the shift towards more social collaboration

Crossing the line - when is it right for a blogger to accept payment for stories?
What does it take to be a "Social CEO"?

In-flight WiFi - what does it mean for productivity on long-haul flights?

Learning from failure and embracing it - digital disruption lessons

Huge opportunity for Australia to embrace social customer care

Optus report shows only 4% of Australian consumers using social media to contact companies - is this a typo?? - Published 2013
IBM's Watson graduates from medical school - takes on customer service
O2 sees 1 million fewer customers calling a call centre - starts the shift to digital
