Optus report shows only 4% of Australian consumers using social media to contact companies - is this a typo?? - Published 2013
O2 sees 1 million fewer customers calling a call centre - starts the shift to digital
Can you spot a social media faker? Fact checking on social media is now becoming even more important
Real Time Marketing - planning for something spontaneous on social media
How one tweet could cost you your job
Smart brands such as Virgin are using their own branded URL shortener
Goodbye FeedBurner!
IBM CEO Ginni Rometty believes big data and social will change everything - how about other CEOs?
How to ensure I won't blog your press release - case study
