At the Housing Quality Network 2020n annual conference, Actionable Futurist Andrew Grill delivered the opening keynote titled: “The Housing Sector in 2025 – what will it look like and how do we get there?”
World-Renowned Actionable Futurist and former IBM Global Managing Partner Andrew Grill provided a view of how the housing sector needs to deliver more a more relevant and responsive level of customer service and embrace digital transformation to get there.
Just as we expect great customer service when we deal with multiple suppliers in our personal and commercial lives, so do our tenants and residents. As an industry we need to put the needs of the customer at the heart of everything we do and be responsive to their needs through the most appropriate channel.
As companies are now embracing a work from home culture, what does that mean for the housing sector? Andrew looked at the emerging trends and make predictions about how digital will totally transform our sector, with a move to more people living further away from populated centres, and corporates reducing their need for dense office space as a distributed workforce takes hold.
Andrew made some bold predictions for 2025 and provided practical, and Actionable tips to ensure you are ready to transform your technology, culture and customer experience.
As 2020 draws to a close, HQN is bringing together some of the country’s top thinkers, strategists, and agents of change to give the housing sector’s leaders a welcome tonic ahead of fresh challenges to come.
Actionable Futurist Andrew Grill, RSA Chief Executive Matthew Taylor and Resolution Foundation Director Lindsay Judge were among an outstanding line-up of speakers who shared their thoughts on the state of the nation and the wider world at the end of a year like no other.
Covering everything from coronavirus and Brexit to Black Lives Matter, the US election and domestic policy issues, our popular review of the year event gave senior housing professionals the opportunity to draw breath and take stock of everything that has happened while providing a roadmap for the future.
In addition to getting to grips with the day-to-day challenges posed by the pandemic, the social housing sector is facing significant legislative and regulatory changes that will fundamentally reform our relationship with residents and the way our properties are managed.
Central to this is the Social Housing White Paper which is expected to land in the final two weeks of November. This event was the perfect opportunity to get up to speed with the key recommendations.
Chaired by HQN Chief Executive Alistair McIntosh, key sessions included:
- Understanding the big picture – the future of society
- A renewed sense of purpose – the future role of housing organisations
- Finding the leaders of tomorrow
- Tackling inequality and the underlying causes of poverty
- The workplace of the future
- Delivering digital change through disruption
- The Social Housing White Paper – rebalancing the landlord-resident relationship
- Reflections on the Grenfell Inquiry.
Confirmed speakers:
- Andrew Grill – the Actionable Futurist
- Matthew Taylor, Chief Executive, RSA
- Lindsay Judge, Research Director, The Resolution Foundation
- Yvonne Castle, Chief Executive, Johnnie Johnson Housing Trust
- Kate Lamble, presenter of the Grenfell Inquiry Podcast for BBC Radio
- Vicky Spratt, Housing Correspondent, The iPaper.
Keynote speaker biogs:
Andrew Grill – the Actionable Futurist
Actionable Futurist keynote speaker and former IBM Global Managing Partner, Andrew Grill is a top-rated presenter and commentator on issues around digital disruption, the workplace of the future, emerging technologies such as artificial intelligence, digital diversity and employee advocacy.
Matthew Taylor, Chief Executive, RSA
Matthew Taylor has been Chief Executive of the RSA since 2006. Prior to becoming CEO, Matthew was Chief Adviser on Political Strategy to then Prime Minister Tony Blair. He was the Director of the Institute for Public Policy Research between 1999 and 2003, has written numerous articles, and is a regular panellist on Radio 4’s Moral Maze. He tweets as @RSAMatthew. Matthew blogs on topics ranging from policy, politics, public service reform and cultural theory to the RSA itself.
Lindsay Judge, Research Director, The Resolution Foundation
Lindsay joined the Resolution Foundation in February 2016 as a Senior Research and Policy Analyst. She previously worked at Child Poverty Action Group, the World Bank and Oxfam where she developed policies to assist those on low incomes as well as researched the politics of poverty reduction. She leads on housing and agency workers.
Vicky Spratt, Housing Correspondent, The iPaper
Vicky is a journalist, housing campaigner and author of the book ‘Tenants: Stories of Britain’s Housing Shame’ which is being published in 2020.
Tickets are available from here for £175 or £150 for HQN members.