Deloitte report shows industries at risk of "digital bang" - published 2012
From Likes to Social Influence, Part 2: Ready, Set, Activate
Do we need celebrity endorsements in the age of the influencer?
From Likes to Social Influence, Part 1: How to Drive Action
When servicing your customers via social media, respect their preferred channel
Are you ready for a social media crisis?
using social media for business development - the art of the eTap on the shoulder
Best practice for social media in a crisis. Case study: Vodafone UK - published 2011
Why hospitality and social media are such a good fit
Twitter practice with yammer
