The ROI of social media - are we looking in the wrong place?
HMV and Jessops demise point to fundamental changes as #digitaldisruption takes hold
Digital Disruption hits AMEX - forced to cut 5,400 jobs
Customer service in the age of social media
Book Review: Brand Anarchy by Stephen Waddington and Steve Earl
Becoming a social business - moving from likes to leadership
Speaking at the Mindshare Huddle Nov 8th in London
Digital disruption hitting SMS revenues up to $54bn by 2016 as consumers go social
Preview of my #pivotcon talk in NYC Monday 15th October
Digital disruption is a bigger deal than you think says forrester
